Shipping policy

Welcome to OlsenLuxe. We strive to provide efficient and transparent shipping services to ensure that your shopping experience with us is seamless. Below you will find detailed information regarding our shipping process.

FREE STANDARD SHIPPING
OR [CALCULATED ECONOMY RATE]
(7-15 Business Days)

Customs Confiscation	Not covered
Extra Protection on order packaging	NO
Tracking Details?	YES
Order Processing Time	2-3 days (excluding weekends & holidays)
Shipping Courier/Agent	DHL/USPS/FEDEX
Delivery time to USA  & Canada	7-15 days(Standard Shipping) 3-5 days(Fast Shipping)
Delivery time to UK	7-15 days(Standard Shipping)
Delivery time to Europe	7-15 days(Standard Shipping)
Rest of the world	6-20 days
Countries we DO NOT Deliver to	China, North Korea

Delays & Force Majeure

While we aim to deliver your order as quickly as possible, there are certain circumstances that may result in delays beyond our control. Natural disasters, extreme weather, customs procedures, or other unforeseen events may impact the estimated delivery time. In such cases, we will do our best to keep you informed and work diligently to minimize any inconvenience caused by these delays.

Wrong Address or Failed Delivery

It is the responsibility of the customer to provide an accurate shipping address. If an incorrect address is provided, or if the package is returned due to a failed delivery attempt (e.g., no one is available to receive the package), any additional shipping costs will be the responsibility of the customer. We recommend double-checking your address details before placing your order to ensure a smooth delivery.

Lost or Damaged Packages

We take the utmost care to ensure your package arrives safely. However, in rare cases where a package is lost or damaged during transit, please contact us immediately. We will work with the carrier to resolve the issue as quickly as possible, and depending on the outcome, we will offer a replacement or a full refund for the lost or damaged items.

Customer Responsibility

As our valued customer, you play an important role in ensuring the smooth delivery of your order. Please make sure all shipping information is correct and up-to-date. Once your package arrives, inspect it for any visible damage before signing for the delivery. If you notice any issues, please report them to the delivery person and contact us as soon as possible so that we can assist you.
Additionally, we recommend that you contact us within 48 hours if you notice any issues with your package. This will help us address your concerns promptly and effectively.

Customs and Duties

For international orders, import duties, taxes, and related customs fees may be assessed once the shipment reaches your country. However, the shipping channels we use are designed to help minimize these fees, and in most cases, additional customs charges are very unlikely (less than 1% chance). This means that our customers can generally enjoy a smooth and hassle-free delivery process without worrying about unexpected duties or fees. Should you have any questions or concerns regarding customs, please feel free to reach out to our customer support team for assistance.